Returns & Exchanges

At UrbanStems, we want your home to bloom with joy, which is why we offer a 100% Happiness Guarantee on all of our floral arrangements and botanical gifts. If your order arrives damaged or fails to meet your expectations, please contact us within 48 hours of delivery for a replacement or a full refund.

Return Process

• 1.
  Capture a Photo

  Take a clear photograph of the flowers or plant within 48 hours of arrival to document the condition of your delivery.

• 2.
  Contact Customer Care

  Email our Happiness Team with your order number and the attached photo to initiate your claim or return request.

• 3.
  Choose Your Resolution

  Select whether you would prefer a complimentary redelivery of a fresh bouquet, a store credit for future use, or a full refund to your original payment method.

• 4.
  Processing and Confirmation

  Our team will process your request within 1-2 business days and send a confirmation email once your refund or replacement order is finalized.